Provident Financial FAQ

Questions & Answers

Q: Will there be any working patterns?

Working patterns will be discussed & agreed up-front before candidates are accepted. Whilst Provident can accommodate working pattern swaps, in the event of exceptional circumstances, all new entrants are expected to adhere to their scheduled working patterns for the first 6 weeks. All working patterns are published on a weekly basis up front, so staff are fully aware as to what their start and finish times are.

Q: Will I have performance assessments?

All staff will be informed of their individual performance objectives, linked to their role, which will measure: Quality, Accuracy & Productivity. All calls are recorded within the contact centre and staff will have calls listened to and assessed regularly by their team leaders.

Q: What is the length of my contract?

13 weeks temp-perm. Permanent Provident contracts may be available providing staff consistently meet expected performance criteria.

Q: What are my holiday entitlements?

No holiday or other commitments in the initial 13-week period. Exceptional circumstances may be accommodated, but these need to be highlighted at the interview stage.

Q: How long is staff training?

2 weeks full time training 9:30 – 16:30 & 09:00 – 17:00. Full attendance during the training period is expected. All trainees will be assessed throughout the training period and are expected to meet the relevant performance benchmarks.